777ya Responsible Gaming — Play in Control

Our Commitment to Responsible Gaming

777ya believes that gambling, when approached responsibly, is a legitimate form of entertainment enjoyed by millions of adults across Bangladesh. We also recognise that for a small number of people, gambling can become a problem that affects their finances, relationships, and wellbeing. That is why responsible gaming is not just a legal checkbox for us — it is a core part of how we build and run our platform.

Every player on the 777ya platform has access to a full suite of tools that allow them to monitor their activity, set personal limits, take breaks, and permanently exclude themselves if needed. These tools are available 24 hours a day, 7 days a week, directly from your account settings or via our Bangla-speaking support team. We will never pressure you to increase your limits or discourage you from using these features.

Responsible Gaming Tools Available at 777ya

The following tools are available to all registered players free of charge. Access them from the Responsible Gaming section of your account settings at any time.

How to Set or Change Your Limits

Setting your responsible gaming limits at 777ya takes under two minutes. Follow the steps below from your mobile browser or the 777ya app.

1. Log in to your 777ya account using your registered Bangladesh mobile number and password.
2. Tap the profile icon in the top corner of the screen, then select "Account Settings" from the menu.
3. Select "Responsible Gaming" from the settings list to open the full suite of available tools.
4. Choose the tool you want to activate — Deposit Limit, Loss Limit, Session Time-Out, Reality Check, or Self-Exclusion — and enter your preferred value or duration.
5. Confirm your selection. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period before they become active.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to spot in yourself. The following warning signs may suggest that gambling has stopped being a leisure activity and has begun to cause harm. If you recognise several of these in yourself or someone you care about, we strongly encourage you to reach out for support.

• You spend more money or time gambling than you originally planned, and struggle to stop even when you want to.
• You use gambling to escape stress, anxiety, loneliness, or personal problems rather than for entertainment.
• You chase losses — that is, you continue to gamble in an attempt to win back money that you have already lost.
• Gambling is affecting your sleep, work performance, studies, or family responsibilities in a negative way.
• You hide your gambling activity from family or friends, or feel shame, guilt, or anxiety about how much you gamble.
• You borrow money, sell possessions, or neglect essential bills in order to fund gambling.
• You feel restless, irritable, or anxious when you are not gambling, and find it difficult to concentrate on other activities.

There is no shame in reaching out. 777ya's support team is trained to help, and every conversation is handled with complete discretion. Players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and across Bangladesh can contact us in Bangla at any time.

Self-Exclusion at 777ya

Self-exclusion is the strongest responsible gaming protection available. When you self-exclude, your 777ya account is locked for the duration you choose, and you will not be able to log in, deposit, bet, or withdraw during that period. Marketing communications to your registered mobile number are also halted automatically.

Temporary Self-Exclusion Periods

Temporary self-exclusion is available for 1 month, 3 months, 6 months, or 1 year. At the end of the exclusion period, your account will remain locked until you actively contact 777ya support to request reactivation. There is a mandatory 24-hour reflection period before any reactivation is processed. This pause is intentional — we want to make sure you are making a considered decision before returning to play.

Permanent Self-Exclusion

Permanent self-exclusion closes your account indefinitely. Once a permanent self-exclusion is applied, it cannot be reversed. Any remaining balance in your account at the time of permanent exclusion will be returned to your registered bKash, Nagad, or Rocket wallet within 5 business days. We will also permanently suppress all future marketing to your registered mobile number and email address.

Protecting Young People and Minors

777ya takes its obligation to prevent underage gambling with the utmost seriousness. Access to the 777ya platform is strictly limited to adults aged 21 and above. All new account registrations require a date-of-birth declaration, and accounts that our systems flag as potentially underage are frozen pending mandatory KYC identity verification before any gameplay or transaction is permitted.

If you share a device with a young person, we strongly recommend activating parental control software on that device to prevent minors from accessing gambling sites, including 777ya. If you believe a person under 21 has registered an account on 777ya, please notify our support team immediately. We will investigate and take action without delay, including account closure and full refund of any deposit made by an underage player.

Tips for Playing Safely at 777ya

Responsible gambling is about making informed choices and staying in control. The following tips are guidelines that experienced 777ya players in Bangladesh find genuinely useful for keeping their gaming enjoyable.

• Set a strict budget before you start and treat it as the cost of entertainment — not as money you expect to win back.
• Never gamble with money you cannot afford to lose — rent, utility bills, food money, or funds that belong to other people should never be used for gambling.
• Take regular breaks. Set a session time-out in your account settings so the platform reminds you to step away at regular intervals.
• Avoid gambling when you are emotionally distressed, tired, under the influence of alcohol, or feeling pressure from others to play.
• Balance gambling with other hobbies, social activities, and family time. Gambling should be one small part of a varied recreational life, never the dominant activity.

Get Help — Support Is Always Available

If you feel that gambling is becoming a problem for you or someone you know, please do not wait. Reaching out early is the most effective step you can take. 777ya offers multiple channels to get support, and every conversation is private and judgment-free.

Remember: asking for help is a sign of strength, not weakness. The 777ya team respects every player who takes steps to manage their gambling responsibly, and we will do everything we can to support you.